Shipping and Delivery Policy

Shipping and Delivery Policy Shipping and Delivery Policy

Dispatch & Tracking

We aim to dispatch all orders within one (1) business day. Once your order has been dispatched, you will receive a confirmation email containing the details of the freight provider and a unique tracking number to monitor your delivery’s progress.

 

Shipping Costs & Exclusions

We are pleased to offer Free Shipping on most orders. However, please note the following exclusions:

 

  • Bulky Items: Certain heavy or oversized items may incur a shipping fee.

  • International Orders: Free shipping applies to domestic orders only. International shipments are excluded from this offer and will be calculated at checkout based on destination and weight.

 

Delivery Timeframes

Delivery times may vary depending on your location.

  • Standard Delivery: Please allow 2 – 7 business days for major metropolitan areas.

  • Regional & Remote: If you are located in a rural or remote area, please allow an additional 1 – 2 business days.

  • Express Post: We offer Express Post within Australia on eligible items for an additional cost.

 

Delivery Support & Lost Parcels

If your tracking information indicates that your parcel has been delivered but you have not received it, please check for a notification card left by the carrier. This card will provide instructions on how to collect your parcel or rearrange delivery.

If you require further assistance or suspect your parcel is lost, please do not hesitate to contact our customer service team. We are here to help you every step of the way and can initiate an investigation with the carrier on your behalf.

 

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